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ALPHA POC
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Dispatcher dashboard

Live event board.
Everything on one screen.

Every active event, every responder en route, every live GPS — real-time over WebSocket. No refresh, no delay.

Dispatch-360 Ai — Integrated Global Operations
Call lifecycle

From the call
to closure.

7 stages: incoming call → event creation → automatic SMS to caller → push to crews → "I'm taking it" → arrival on scene → closure + SMS to caller.

Opening a new call — the dispatch dialog
Live map

Every responder,
live.

Live GPS every few seconds. Blue marker = "taken", yellow = "on scene", green = "finished". Click to open the full event card.

Live satellite map with active incidents and responders
Caller comms

Automatic SMS
on open and on close.

"Your call is open, a crew is on the way" on open. "Your case has been handled and closed" on close. WhatsApp + SMS in parallel — whichever channel works.

Incident card with responders and automatic SMS
Wearables · Garmin · Apple · Samsung

Every event.
Right on the wrist.

The Dispatch 360 smartwatch app: one-press PTT, live events from the dispatch center and instant SOS — on Garmin, Apple Watch and Samsung Galaxy Watch, paired to the responder's device.

Dispatch 360 Ai on smartwatches — Garmin, Apple Watch and Samsung Galaxy Watch alongside tablets and phones in a control room
Dispatcher dashboard

Event board — one view of everything in the field

Dispatch-360 Ai runs in any browser at app.dispatch-360.ai. Dispatchers see every active event, every approaching responder and live GPS — all in real time. Cards update automatically over WebSocket — no refresh, no delay.

  • Live Google Map with markers that shift by status
  • SOS / Call / Info events distinguished by color and sound
  • Last 48 hours of history one click away
  • Free-text address search + autocomplete from coordinates
  • Group management and message templates
  • Multi-tenant isolation — each org sees only its own
Dispatch 360 Ai — live map with an operating-area polygon and responders
Call lifecycle

From the inbound phone call to event closure

7 stages that let a single dispatcher handle dozens of events in parallel without losing control. Every action is logged. Every stakeholder gets an automatic update.

📞

Incoming call

A citizen calls the dispatcher. The dispatcher answers and clicks "New call" on the web or app.

📝

Event creation

Type (emergency / call / info), address (picked from map), caller name and phone, free text. Click "Send".

📨

Automatic SMS to caller

The server sends "Your call is open, a crew is on the way" instantly — over SMS and WhatsApp in parallel.

🚨

Push to crews

Every PoC handset in the group receives the dispatch — a dedicated tone per type. iOS also gets a push via APNs.

🏃

"I'm taking it"

A responder taps "I'm taking it". Their map marker turns blue and GPS streams live every few seconds.

📍

Arrival on scene

When GPS enters the coordinate radius, the marker turns yellow — "on scene". Travel times are stored.

✅

Closure + SMS

The dispatcher closes. The caller gets "Your case has been handled and closed". The event enters history and the XLSX export.

Features

What's inside

A national command-and-control system that unifies everything in one platform: encrypted communication, a live map, end-to-end incident management, cross-organization cooperation, and an emergency protocol that breaks through to every device in the organization.

4
Event types
256
SMS + WhatsApp channels
∞
Tenants
<100ms
Live history

Live map

Google Maps with markers, automatic clustering, group filtering, day/night mode and traffic overlay.

3 call types

Emergency (red + siren), Call (orange + 3 beeps), Info (green + ding). Separate UI and protocol for each.

SMS + WhatsApp to the caller

Automatic on open and close. WhatsApp via TimelinesAI, SMS via 019. If one fails — the other gets through.

Groups and templates

Build groups (patrol, security, emergency), dispatch to them only. Save message templates for quick reuse.

Location request

Send the caller a link via WhatsApp/SMS — one tap and they share GPS, the address auto-fills the event card.

Full history

Every event, every responder, every status change — stored in a per-tenant DB. One-click XLSX export.

Multi-tenant

Each customer gets their own DB, login and team. Admins see everyone; customers see only themselves.

WebSocket real-time

No polling, no refresh. Every change (open, "I'm taking", close, GPS) reaches the UI in milliseconds.

📱 Live video from the field (VidCam)

One tap on the phone or radio — and dispatch sees the scene through the rear camera. MJPEG with parallel streaming from several devices on one screen. PTT audio keeps working at the same time.

Recordings + automatic transcription

Every PTT transmission is recorded and saved as WAV. Real-time AI transcription. The latest transmissions in one click — player + transcript. Stored per organization for later review.

Every device, one platform

iPhone (App Store) · Android (Samsung, LG, Pixel, Fold) · dedicated radios (T780, E880, E980, G_7, F400, EC800) · BT-PTT earpieces (EH01). Per-model OTA.

Live 24/7, even in Doze

A location foreground service that stays alive through Android Doze. A permissions wizard on first launch (location, mic, camera, battery whitelist). Dedicated fixes for Samsung's deep-sleep bucket.

A cloud dashboard in any browser

app.dispatch-360.ai — no installation, no server. WebSocket for instant updates, XLSX export of history, management of organizations, groups, templates and responders, with separate web and mobile layouts.

Tactical UI — Plasma + Spectrum

Push-to-talk: a rotating cyan plasma effect, a 3D octagonal cut, a breathing halo on SOS. Full RTL support and a language picker. Fits Fold, standard phones and small PoC radios.

Full management: organizations + devices

A super-admin with a multi-tenant view on the map. Bulk IMEI registration. Management of channels, polygons, dispatch permissions, emergency-channel override, per-model OTA, member import/export.

14-day free trial

An online sign-up wizard: OTP via SMS + WhatsApp → organization, admin, 3 dispatchers, 3 channels, responders — in 5 minutes. Login details sent by email, WhatsApp and SMS. Reminders 7 days and 1 day before the trial ends.

Screenshots

Screens from the live system — see for yourself

No mockups, no renders. Every image below is from the live system running at customers right now — web dispatcher dashboard and iOS+Android field app.

Dispatch 360 Ai app — open calls tab
Mobile dispatch

iOS & Android app

A full dispatch center in your pocket. Run the system from anywhere — home, road, field. Every web feature is in the app: event board, live map, new call.

  • 4 tabs: Map / Calls / New call / Settings
  • Push alerts (APNs on iOS) for SOS — even when the app is backgrounded
  • Silent auto-login after 12 hours (the session refreshes overnight)
  • "Caller name & phone" field → automatic SMS
  • Direct dialer from the event card — tap the caller's number
TestFlight (iOS) APK (Android) Web (any browser)
Live map

Every responder, every event, on the same board

The map does the work. Markers update in real time from GPS and shift color by responder status:

  • Cyan — available, not on a call
  • Blue — accepted the call and en route
  • Yellow — on scene (GPS in range)
  • Green — finished the event

Event types are color-coded too — emergency in red, call in orange, info in green. Click a marker to open its full card.

Emergency Call Info
Live map with SOS, call and info incidents
Integration

Works with your gear

No new hardware needed. Dispatch-360 Ai plugs into existing PoC handsets, the PoC-Star app, and Alpha POC dedicated devices. One APK — the device joins the system.

PoC-Star / Shanli handsets

E880, E980, T780, EC800, F400, G_7, G_9 — any device with the latest APK joins the dispatcher automatically.

Smartphones

Alpha POC app for Android and iOS — from any regular phone, responders join without dedicated hardware.

Mobile dispatcher app

A dedicated dispatcher build for iOS / Android — for field operation, mobile shift leads.

Sync with PoC-Star Manage

Import tenants and devices in a single click. When a device comes online it routes to the right tenant automatically.

Map with responders who took an incident
Caller comms

Transparency for the caller — automatic, free

The caller is never in the dark. The moment the dispatcher opens the call they get a message. The moment it closes — a second one. No effort, no reminders, no callbacks.

  • On open: "Your call is open, a crew is on the way"
  • On close: "Your case has been handled and closed"
  • Sent over both WhatsApp (TimelinesAI) and SMS (019)
  • If the caller messaged the WhatsApp bot — they receive the status there
  • Idempotent flag — never sent twice even if the status updates again
🔐 Security

Built for security organisations. Your data stays yours.

Dispatch-360 Ai was designed from the ground up to meet the requirements of security, emergency and rescue agencies. Baseline protections are on by default in every org — no manual config, no add-on modules.

  • 🔑 bcrypt password hashing12-round bcrypt with per-user salt. Even on a DB breach passwords are not practically recoverable.
  • 🛡️ Two-factor auth (TOTP)Built-in support for Microsoft Authenticator / Google Authenticator on admin + dispatcher roles. Secrets themselves stored AES-256-GCM at rest.
  • 🚪 Org isolationFull multi-tenant. Separate DB per org, encrypted PTT channels, no cross-org visibility except via explicit two-sided share.
  • 🔐 End-to-end PTT encryptionAudio sent AES-128 with a slug-derived key. The relay server only ever sees ciphertext.
  • 📞 Phone OTP at signupEvery new org signup requires SMS + WhatsApp verification before account creation. Blocks fake registrations.
  • 🌐 HTTPS everywhereTLS 1.3, Let's Encrypt certificates with auto-renewal. No data ever in plaintext on the wire.
  • ⏱️ Session TTL + auto-logoutBearer tokens in RAM only, 12-hour automatic expiry. No on-disk refresh tokens that survive a shutdown.
  • 👮 OPSEC notice at signupThe signup page explicitly recommends verifying our identity by phone before sharing real responder data. No org gets exposed before they want to.
  • 🔍 Full audit logEvery admin action (license issue, 2FA reset, trial convert, delete) goes to the license_audit table with actor + timestamp + payload. Immutable.
  • 🇮🇱 Hosting in IsraelEU-cloud infra with optional Israel hosting (on-prem) for orgs that must keep data in-country. We don't go overseas.

🔓 Want the full technical documentation of our security posture? Contact support@dispatch-360.ai.

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